Privacy Policy

Last updated: 21st April 2026

Your Privacy Matters to Us

Timeless Care is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and safeguard your data when you use our services or visit our website.

1. Information We Collect

We may collect and process the following types of personal information:

• Name, address, phone number, and email address

• Information provided through contact forms or enquiries

• Care-related information necessary to deliver our services

• Website usage data (e.g. IP address, browser type, pages visited)

We only collect information that is relevant and necessary to provide safe and effective care services.

2. How We Use Your Information

We use your information to:

• Provide and manage our care services

• Respond to enquiries and communicate with you

• Develop and manage personalised care plans

• Improve our website and services

• Comply with legal and regulatory obligations

We will never sell your personal information to third parties.

3. Sharing Your Information

We may share your information with:

• Healthcare professionals or partners involved in your care (where necessary)

• Service providers who support our operations (e.g. IT systems)

• Regulatory bodies or authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

4. Protecting Your Information

We take appropriate technical and organisational measures to protect your personal data. This includes secure systems, restricted access, and staff training to ensure information is handled safely and confidentially.

5. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (where applicable)

• Object to or restrict certain processing

• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

6. Data Retention

We retain personal information only for as long as necessary to provide our services and meet legal or regulatory requirements.

7. Cookies

Our website uses cookies to improve user experience. For more information, please refer to our Cookies Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Timeless Care
Email:
Phone: